OnCallforCare FAQs

I would like to “apply” for a job:

How do I apply with OnCallforCare?

To complete the onboarding process, go to OnCallforCare.com/provider-application to start your profile and onboarding.

You’ll go step by step through the process and upload the requested documents. After you complete the Assessments.

***PLEASE NOTE: All assessments will need to be completed on a laptop or desktop. NOT a smartphone or Tablet.

 

Assessments:

How many times can I take the assessments? 

If you fail to score over 70%, you can retake each assessment up to 3 times. If you do not reach a passing score of 70% within three tries, your application will be suspended for a 6-month period to allow review of the subject matter. After six months, you will be allowed to retake the assessment that you did not pass.

****PLEASE KNOW: After you submit your answers, the system will let you know which questions you got wrong and what the correct answer is for each question as a test review to prepare for the next exam.

 

CPR Cards/TB Tests:

I can’t find my CPR card. How do I proceed without it?

A CPR certification is required. You can download a digital card from the American Heart Association, the National CPR Foundation, or the American Red Cross.

If you need to renew your certification, you can visit one of these sites online:

• American Heart Association
• American Red Cross
• National CPR Foundation

Where do I get a TB test? Or do you provide TB tests?

OnCallforCare does not provide TB tests; however, you can get one at your local health department, physician's office, or urgent care clinic. If you provide a TB test result from your employer, the employer’s name and address must be stamped on the form itself to be validated.

 

Licenses:

My license has been pending validation for an extended period.

Our credentialing department has many licenses to verify. Our goal is to have all credentials validated within 24 hours. If that goal is not being met, please accept our apologies. Please be assured that our licensing department is working hard to ensure all validations are completed on time. If it has been longer than 24 hours, please feel free to email info@oncallforcare.com.

 

Pay:

When do I get paid?

Direct Deposit (DD): Every Tuesday. *Exception: the first DD will be delayed by one to two days. If Monday happens to fall on a bank holiday, (Labor Day, MLK Day, Memorial Day etc.) DD pay will set on the next business day the bank is open be received the following day.  Example: MLK falls on a Monday.  Banks reopen Tuesday. DD will hit your bank on Wednesday morning.

The Rapid Pay Card (PC) is paid 7 days per week. PC is instant pay, but guaranteed within 1 hour from the end of your shift. All timesheets must be clocked out for pay to be processed.

How do I change my pay method?

Please email info@oncallforcare.com If you are switching from Direct Deposit to the Rapid PayCard, please note that USPS requires 7-10 business days to deliver mail within Texas. If you are out of state, it can take up to 14 business days, depending on your location within the nation. Also, if you are switching to Direct Deposit, it takes 3-4 business days for the Banks to establish security between your bank account and ours.

I need a new pay card.

To request a new pay card, email info@oncallforcare.com. Please allow 24 hours for us to process a new PayCard. Please note that your first card is free, but replacement cards cost $14.95. If you need expedited delivery, you will be charged $17.95 for two-day delivery. These charges will be deducted from your next worked shift.

I have a new bank account. How do I update it?

To change your Direct Deposit information, please email info@oncallforcare.com. Make sure to upload a screenshot of your routing number and account number to ensure accurate setup.

Do you pay holiday pay or overtime?

OnCallforCare is simply a platform. Each facility sets the allowable shift rates when scheduling. They can set shifts for time-and-a-half pay, but that is entirely up to them. As for overtime, there is no overtime. As a 1099 contractor through the platform, you have the flexibility to work as little or as much as you prefer. Therefore, you have control over how many hours you work.

What is the pay rate?

OnCallforCare operates in numerous facilities across various states. Each facility sets its own bill rate/pay rate cap. However, OnCallforCare pays the maximum pay to each provider for each shift. The rate is displayed on the shift itself.

What are you deducting from my pay?

To see a detail of deductions, log in to OnCallforCare, go to the Pay Checks Tab, and you will see all pay with deductions.

Why is there a $45 fee deducted from my pay?

OnCallforCare covers the cost of your drug screen (if required) and background check, so you don't incur any upfront fees. We withhold $45 for the background check out of your first worked shift. If a drug screen is requested and conducted, we will withhold $45 for the drug screen from the following worked shift after the drug screen is undertaken and the results are provided.

How do I know how much I’ll be paid?

The rate of pay is listed on the shift you worked. Or you can click on the Pay Check Tab, and all total payouts for each shift are available within this area.

Why didn’t you pay me?

​OnCallforCare cannot pay on bank holidays, because money cannot be transferred for direct deposit. If you are paid instantly through the Rapid PayCard and you have not been paid within 1 hour of the end of your shift, please contact your account manager or email: info@oncallforcare.com

 

Shift Requests / Shift Approvals & Cancellations:

How long does it take to approve my shift requests?

The facilities assign shifts. We encourage them to approve in a timely manner (within 24 hours). However, if you are assigned to a shift, the shift will turn a solid dark color from the standard light faded color for your specialty. You can also click on the MY SHIFTS tab which isolates all your assigned shifts from the main schedule. You can also cancel your shift request if you no longer want or are unable to work the shift you have requested.

Why does my shift request say “OnCall List” at the bottom?

If an open shift has more requests than a facility needs to assign, the On Call for Care system will leave your request open as an “OnCall List” in case someone assigned needs to make a change. This way the facility already has a list of willing applicants. If you do not want to be considered for the “OnCall List,” you can cancel your request at any time by clicking on the shift and canceling your request.

How do I request Shifts?

Once logged in, you will be automatically redirected to the Schedule. Any shift you wish to request to work, you can click on, and a window will pop up. From there you simply click the “MAKE OFFER” button. This is submitting your request to the facility. After doing so, you will notice that the shift will be marked with a check mark in the upper right-hand corner of the shift.

My shift was cancelled; do I get paid?

​Per our agreement with each facility, they have up to 2 hours and 1 minute before a shift starts to cancel without incurring any expenses. If your shift was cancelled 2 hours or less before the start time, you will be paid 2 hours of time and trouble. If you are cancelled after you have shown up to the shift and clocked in, you will be paid 4 hours for time and trouble.

How do I see my Requested/Approved or Past shifts?

From your schedule you can view any and all past, present and future shifts. From the “MY SHIFTS” tab you will see ONLY those shifts that have been assigned. You can also go to “PAYCHECKS” tab to see all earnings and payouts.

I got a notification for a new shift but I can’t see the shift in the notification(s), why?

Sometimes shifts can be scheduled extremely fast. If you do not see the shift presented on the notification it is an indication that the shift has been filled.

Why are there no shifts in my regions?

First Check your Credentials: ​ ​To update your credentials, select the “SETTINGS” tab and upload what is needed. This will send the document to the QA team for verification/approval. Please allow 24 hours Monday through Friday for verification. If all credentials are valid and you still do not see any shifts please contact info@oncallforcare.com

***Please Know:  Facilities add their own shifts and can do so at any time. I suggest checking your Schedule often to see if the facilities are posting new shifts. Some facilities post by the day, week and month. Keep checking regularly to see new shifts.

Why is my account suspended? (check OnCallforCare profile for reason)

If your account is suspended, you cannot use the OnCallforCare platform anymore. Please reach out to your Account manager, if you feel like an error has been made.

 

Text and Email Notifications:

Stop emailing/texting me:

To stop receiving emails, go to your Settings tab to manage your notifications.

How do I get notifications in OnCallforCare?

Go to the Settings Tab to manage all Notifications.

How do I clock in and/or clock out?

First you must have location services allowed on your phone.  Once location services are set, you “clock in” by going to MY SHIFTS or the schedule and click on the shift you are working. The Clock In button will show 30 minutes before the start of any shift.  Once clocked in the buttons will show Take Break, then Clock in from Break and then Clock-out.  Clock Out will aclose out your shift and notify our team that verification of your timesheet is imminent. 

How do I turn on my location services?

You can click on the “DOWNLOADS” tab and open up the instructions for either an iPhone or an Android.

 

FACILITY FAQ’s

How to add a shift:

From the schedule, click either the NEW SHIFT button in the upper left-hand corner of the schedule or you can click on the “+” on the day in which you would like to schedule a shift.

How to add multiple shifts for the week:

From the schedule, look for the “NEW SHIFT” button in the upper left-hand corner of the schedule. You will notice two slight changes to the prompt for a new shift. 1.) The first selection you can select which week you would like to schedule and 2.) at the very bottom of the prompt you can select which days of that particular week you would like that same need to be duplicated.

Cancel an approved shift/ Time & Trouble:

From the schedule, find the shift you wish to cancel. Click the shift to open. Make the necessary adjustments. If the shift will not cancel, this is an indication that the shift is within a two-hour window of the start time, it will result in a two-hour time and trouble payment to the provider. Anything cancelled prior to the two-hour window, the shift will disappear and notify the provider that the help is no longer needed.

Upgrade a shift to Premium:

If you wish to upgrade an already assigned shift to a premium (time-and-a-half rate) from a standard-rated shift, don't hesitate to get in touch with your account manager and they will upgrade the shift for you. OR email info@oncallforcare.com and our support team will assist in this request.

How do I run a PBJ Report:

Please contact your account manager directly and they will email your specific PBJ report. OR you can email info@oncallforcare.com and our support team will assist in this request.

How can I pull the credentials of an OnCallforCare contractor:

Please contact your account manager directly and they will email you the credentialing file of the specific contractor(s) you requested. OR you can email info@oncallforcare.com and our support team will assist in this request.

Setting Preferred Contractors or Setting a Do Not Return (DNR):

Click the Candidates Tab in the left-hand margins. Then select the provider’s name. Next, either click on DNR or Preferred Provider.

• DNR (Do Not Return) - Once this is selected, that provider will be prohibited from viewing your facility's schedule.
• Preferred Provider - Once a provider is marked as “Preferred,” the system will recognize this provider as the preferred choice over all others. This tells the system to assign this provider for any shift they request automatically.

Stop emailing/texting me:

To stop receiving emails, go to your Settings tab to manage your notifications.

How do I get notifications in OnCallforCare?

Go to the Settings Tab to manage all Notifications.